COVID-19: Filming and Events
We appreciate the concerns and measures implemented by our events and filming partners. With the extension of Covid-19 national shutdown, CapeNature has put some necessary measures into place, to minimise risk around filming and event activities on its nature reserves. As a precautionary measure, CapeNature will not be taking nor processing any filming nor event applications, effective immediately. Thus none of these activities are permitted on CapeNature reserves until further notice. The situation is being monitored closely and members of the public, Filming Scouts/Producers and event organisers will be informed accordingly of any new developments.
Still have some more questions?
What do you recommend I bring or pack for my trip?
Obviously you'll need clothing, and we would be surprised if you did not bring photography and/or video equipment. Weather is South Africa is quite unpredictable, we recommend that you layer your clothing. Mornings and evenings can be quite chilly.
Are pets allowed on the reserves?
With the exception of guide dogs for the blind, no pets are allowed on the reserves.
Can I purchase any merchandise or curios?
CapeNature has curio shops at De Hoop Nature Reserve (The Whale Trail), Swartberg Nature Reserve (Gamkaskloof), Anysberg Nature Reserve and Cederberg Wilderness Area. Items can be purchased at the respective reserves during reserve office hours, or ordered via our marketing department on 087 087 9262 or email to firstname.lastname@example.org
What time can I arrive at a nature reserve to take up my booking?
The arrival time for all camping and accommodation facilities is 14h00 and the departure time is 10h00.Specific adventure activities require an earlier or later arrival and departure. Visit the respective nature reserve web page to confirm your time for activities and day visits.
Once I have confirmed my booking, what paperwork do I need to produce upon arrival at a nature reserve?
Visitors are to have their booking confirmation, relevant permits - if issued prior - and Wild Cards with them upon entrance to the reserve. If your company is a registered loyalty partner with CapeNature, valid membership cards are to be presented with ID e.g. PSA members.
How do I purchase a Wild Card?
You can purchase online. A personalised card will be sent to your home address within 4 weeks of applying but you will be given a confirmation letter at the time of purchase that can be used to gain entry to the parks until the card arrives.View our Wild Card section
How can I book a hiking permit?
Hiking permits can still be purchased at reserve offices, but booking through our Call Centre is recommended as there are limited numbers allowed on our trails for any given day.
What are considered ‘peak’ and ‘off peak’ times of the year?
Peak rates are charged during Western Cape school and public holidays, as well as on the day before and after holidays.
Will I get a refund for cancelled bookings?
Confirmed bookings cancelled 30 days or more in advance of the booked arrival date can be refunded 75% of the total payment.Confirmed bookings cancelled between 30 and 15 days in advance of the scheduled arrival date can be refunded less 50% of the total booking cost.Confirmed bookings cancelled 15 days or less of the booked arrival date do not qualify for a refund or credit.All confirmed bookings must be cancelled in writing and addressed to the Call Centre manager. Refunds take approximately 2 weeks to process in full.Bookings cannot be rescheduled or refunded should guests choose to leave earlier or arrive later than expected due to illness, emergencies, change of plans etc. Please read our full booking terms and conditions <link to T’s & C’s> for more information on cancellations.
Can I cancel or reschedule a booking?
It is possible to cancel or reschedule a booking, but only via the Call Centre. See our full terms and conditions for cancellation and rescheduling conditions.link to terms and conditions
Can I make provisional bookings?
Yes, provisional bookings can be made through our Call Centre. All bookings are made on an availability basis. We can only confirm a booking on receipt of proof of full payment by the deadline-date as specified on the provisional booking.When doing an EFT payment, it remains the client’s responsibility to ensure that the proof of payment (i.e. deposit slip or internet bank confirmation) is received by the booking office.
How do I make a booking?
Bookings are processed through our Call Centre during office hours Monday to Friday 07h00 to16h30 (CAT). Please contact us via telephone on +27 021 483 0190 or email email@example.com. Our friendly tourism booking officers will take you through the booking process and answer all enquiries.