Frequently Asked Questions

  • How does the Full Map feature work?

    The Full Map page is an interactive map that helps you to find the reserve you're looking for. The green pins are our nature reserves - hover over the pin to see the reserve name, and click on the pin to be taken to the page for that reserve. The blue circles with numbers on indicate that there are multiple reserves in that region. Click on the circle, and the map will zoom in, allowing you to see, and select, the individual reserves.
  • Where can I view CapeNature's tariffs?

    Tariffs for CapeNature's accommodation and activities can be viewed here.
  • Still have some more questions?

    Should you still have questions pertaining to your special needs? No problem. You could call our Call Centre on 021 483 0190 or email
  • What do you recommend I bring or pack for my trip?

    Obviously you'll need clothing, and we would be surprised if you did not bring photography and/or video equipment. Weather is South Africa is quite unpredictable, we recommend that you layer your clothing. Mornings and evenings can be quite chilly.
  • Are pets allowed on the reserves?

    With the exception of guide dogs for the blind, no pets are allowed on the reserves.  
  • Can I purchase any merchandise or curios?

    CapeNature has curio shops at De Hoop Nature Reserve (The Whale Trail), Swartberg Nature Reserve (Gamkaskloof), Anysberg Nature Reserve and Cederberg Wilderness Area. Items can be purchased at the respective reserves during reserve office hours, or ordered via our marketing department on +27 021 483 0000 or email to
  • What time can I arrive at a nature reserve to take up my booking?

    The arrival time for all camping and accommodation facilities is 14h00 and the departure time is 10h00.Specific adventure activities require an earlier or later arrival and departure. Visit the respective nature reserve web page to confirm your time for activities and day visits.
  • Once I have confirmed my booking, what paperwork do I need to produce upon arrival at a nature reserve?

    Visitors are to have their booking confirmation, relevant permits - if issued prior - and Wild Cards with them upon entrance to the reserve. If your company is a registered loyalty partner with CapeNature, valid membership cards are to be presented with ID e.g. PSA members.
  • How do I purchase a Wild Card?

    You can purchase online. A personalised card will be sent to your home address within 4 weeks of applying but you will be given a confirmation letter at the time of purchase that can be used to gain entry to the parks until the card arrives.View our Wild Card section.
  • I have a Wild Card - will my benefits be incorporated into my booking price?

    Yes, depending on which Wild Card you have, access is free to all Cape Nature Reserves.See our Wild Card section for more.
  • How can I book a hiking permit?

    Hiking permits can still be purchased at reserve offices, but booking through our Call Centre is recommended as there are limited numbers allowed on our trails for any given day.
  • What are considered ‘peak’ and ‘off peak’ times of the year?

    Peak rates are charged during Western Cape school and public holidays, as well as on the day before and after holidays.
  • Will I get a refund for cancelled bookings?

    Confirmed bookings cancelled 30 days or more in advance of the booked arrival date can be refunded 75% of the total payment.Confirmed bookings cancelled between 30 and 15 days in advance of the scheduled arrival date can be refunded less 50% of the total booking cost.Confirmed bookings cancelled 15 days or less of the booked arrival date do not qualify for a refund or credit.All confirmed bookings must be cancelled in writing and addressed to the Call Centre manager.  Refunds take approximately 2 weeks to process in full.Bookings cannot be rescheduled or refunded should guests choose to leave earlier or arrive later than expected due to illness, emergencies, change of plans etc. Please read our full booking terms and conditions <link to T’s & C’s> for more information on cancellations. 
  • Can I cancel or reschedule a booking?

    It is possible to cancel or reschedule a booking, but only via the Call Centre. See our full terms and conditions for cancellation and rescheduling to terms and conditions 
  • Can I make provisional bookings?

    Yes, provisional bookings can be made through our Call Centre. All bookings are made on an availability basis.  We can only confirm a booking on receipt of proof of full payment by the deadline-date as specified on the provisional booking.When doing an EFT payment, it remains the client’s responsibility to ensure that the proof of payment (i.e. deposit slip or internet bank confirmation) is received by the booking office.
  • How do I make a booking?

    Bookings are processed through our Call Centre during office hours Monday to Friday 07h00 to16h30 (CAT). Please contact us via telephone on +27 021 483 0190 or email Our friendly tourism booking officers will take you through the booking process and answer all enquiries. 
  • What is the Cape Floral Kingdom?

    The Cape Floral Kingdom (CFK) is a global biodiversity asset, the smallest of the world's six floral kingdoms and the only one to be found entirely within one country. It is home to more types of indigenous plants than any similar sized area on Earth. What makes it even more special is that approximately 70% of its 9000 plant species are found nowhere else on Earth. The conservation of the remaining areas of natural vegetation within the CFK is of international conservation significance. 
  • What are ecological processes?

    Ecological processes are the interactions between plants, animals and the non-living components of the environment like climate or rocks. These processes are crucial for maintaining healthy ecosystems and supporting the long-term persistence of biodiversity. 
  • How is biodiversity affected by climate change?

    Some examples of climate change include: more rain than usual, some regions becoming colder, changes in wind patterns, cloud cover and ocean currents, extreme weather like hurricanes, flood and droughts. By looking after biodiversity, we can slow down climate change.
  • What is biodiversity?

    Biodiversity is the sum total of all living things on earth, from genes to species to entire ecosystems. In order to conserve biodiversity we need to look after all its components. These include functioning natural habitats, the species that occur in these habitats, and the ecological interactions between species and their environments.
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Get involved

Bookings are processed through our Call Centre during office hours Monday to Friday 07h30 to 16h30 and Saturday 08h00 until 12h00 noon (CAT).

Our friendly tourism booking officers will take you through the booking process and answer all enquiries.